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1. List the characteristics of the most effective (best) manager of a service-based operation you have ever been associated with.
2. List the characteristics of the most ineffective (worst) manager of a service-based operation you have ever been associated with.
3. What are the most significant challenges facing managers of service organizations in today’s challenging work environment and slow economy?
4. What does it take to be a successful manager of a service organization in today’s dynamic, competitive, and challenging work environment?